Customer Care
Online Customer Service Center
Q. How do I order additional DermaNew Microdermabrasion Crème and applicators?
A. Orders can be placed on-line or by phone, fax or email.
Contact DermaNew at:
Toll Free: 866-44-DERMA Fax: (310) 724-8366 Email: order@DermaNew.com
If you have any questions please contact Customer Service, toll-free at:
1-866-44-DERMA
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How to Order
Q. How do I order?
A. Click on products or use our Search function. When you see an item you like, click on its link to get product details. Click on the Add to cart button to add it to your shopping cart. Continue shopping until you're ready to check out. Your order total and items selected will appear in the upper right hand corner of your screen. Finished shopping? Click Secure Checkout. If it's your first time shopping on our website, please Create an Account (it's simple!), or simply enter your user name and password when prompted. Review your order and click Update if necessary. Then click on Secured Checkout. You'll need a valid credit card to order online.
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Q. How do I remove items from my shopping bag?
A. If your shopping cart is not yet "checked out," just click on remove next to the item. Once you've checked out, we may not be able to cancel an order if it's already in the shipping process. If you have any questions please contact us toll-free at 866-44-DERMA.
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Q. How do I make changes to my order?
A. If your shopping cart is not yet "checked out," just change the quantity of the item in your shopping cart, and be sure to click Update. Once you've checked out, we may not be able to change an order if it's already in the shipping process. If you have any questions please contact us toll-free at 866-44-DERMA.
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Questions about ordering
Q. Do I need to establish an account to place an order?
A. No.You do not need to create an account to shop at DermaNew.com. Creating an Account makes it easier for you the next time you shop with us. In addition, when we have special offers, you'll be the first to know. Above all, it's simple - all we need is your username, password and email address. That's it!
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Q. Do I need to Log In?
A. Your personal information is password protected for your security, so in order to complete your purchase or access your previous order information, you must log in using your username and password.
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Q. How will I know that you've received my order?
A. We'll email you a confirmation of your order providing we have an accurate email address. This will include order number, items and descriptions and total order amount.
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Q. What tax rate are you charging me?
A. If you ship your order to California, we're required to charge you local tax on your purchase. All other states are tax-exempt. International orders are subject to different tax rates.
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Q. What credit cards do you accept?
A. We accept Visa, MasterCard, American Express, and Discover.
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Q. Is my credit card information secure?
A. Yes, we encrypt all information sent via the Internet, so that data is transmitted privately and securely. DermaNew makes every effort to protect your online order by using Secure Socket Layer (SSL) Technology.
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Q. When is my credit card charged?
A. Items are charged to your card when they ship, which is usually within one business day.
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Q. How long can I expect delivery to take?
A. Most items ship within one business day (we do not ship Saturdays or Sundays). Time to destination: 2-7 business days depending upon your destination. All DermaNew parcels are shipped from Southern California. We also offer overnight shipping service.
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Q. How do I calculate shipping?
A. DermaNew is proud to offer low, flat-rate shipping for shipments to the U.S. and Canada. We are unable to ship to P.O. boxes unless the address is an APO or FPO military address.
FedEx Ground (excluding AK & HI)
7-10 business days $9.95
FedEx 2nd Day Air (excluding AK & HI)
2 business days $15.95
FedEx Next Day Air Saver ( excluding AK & HI)
1 business day $30.95
FedEx Standard (AK & HI)
$17.95
FedEx 2nd Day Air (AK & HI)
$ 32.92
(orders received by 3:00 pm PST, no Saturday or Sunday deliveries)
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Q. Does DermaNew ship outside the USA & Canada?
A. We will ship to all US states & territories and to Canada. We do not accept orders for International shipment.
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Questions about Returns & Refunds
Q. What is DermaNew’s return policy?
A. If you are not satisfied with your purchase for any reason, let us know and we'll take care of you. Send us an email at RMA@DermaNew.com and we’ll get back to you with information on how to proceed.
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Questions about your mailing and email addresses
Q. How do I remove my name from your mailing list?
A. Just let us know and we'll take the necessary steps. Simply email us your name and address exactly as it appears on your order confirmation and we’ll promptly process your request.
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Q. How do I change my mailing or email address?
A. Please visit the My Account section of our website to update your personal information.
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Q. Will you share my email address with others?
A. No.
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